Pet Care Software
Time To Pet pricing
Time To Pet publishes some prices and quotes the rest.
Four published In-Home plans: Lite $25/month (one person, no staff, no texting), Solo $50/month (one active user, full In-Home feature set), and Team $40/month base + $16/month per active staff member for staff 1-25 (confirmed on the pricing calculator and matched by a worked example on Time To Pet's billing help page: 3 active users = $40 + 3×$16 = $88/month). Lite and Solo can be billed annually for 10 months' price (Team cannot). The pricing page routes teams over 25 active staff to a "Large Team" contact-sales tier, but Time To Pet's own billing help article instead states a continuing per-user rate of $5 for the 26th active user and beyond — the two vendor pages disagree and this is not resolved here. A separate Facility plan (boarding, daycare, or grooming) is a flat $79/month; boarding and daycare landing pages say plans "start at $79/month and scale with your facility size" without publishing the higher tiers. Running both In-Home and Facility gets custom bundle pricing on request.
Plans
| Plan | Price | Includes | Checked |
|---|---|---|---|
| Lite (Monthly) | $25/month [src] | One-person companies just starting out, or wanting a basic tool for scheduling and invoicing. Cannot add staff (upgrade to Solo is required), and does not include text messaging. | |
| Lite (Annual) | $250/year [src] | Same Lite plan, billed annually (10 months' price for 12 months of access). | |
| Solo (Monthly) | $50/month [src] Minimum: For one active user — the account owner. | A growing, one-person business wanting advanced functionality: video updates, integrations, email marketing, and text messaging. | |
| Solo (Annual) | $500/year [src] | Same Solo plan, billed annually (10 months' price for 12 months of access). | |
| Team | $40/month [src] Minimum: $40/month base plus $16/month per active staff member for staff 1-25 (5 staff = $40 + 5×$16 = $120/month via the pricing calculator; a separate Time To Pet billing help article gives a matching worked example: 3 active users = $88/month). No annual option for this plan. | For a pet care business with staff members: adds time off, permissions, pay reports, and text messaging beyond Solo. An "active staff member" is any staff member or trainee with at least one scheduled or completed event in the billing period; office managers and admins always count as active, even with no events. | |
| Large Team | contact us [src] | For teams over 25 active staff members; the pricing page routes this tier to "contact our team for custom pricing and additional onboarding support." Time To Pet's own Billing & Subscription help article instead describes a continuing formula for this range — $5/month per active user for the 26th user and beyond, on top of the same $40 base and $16/user for users 1-25 — with no mention of a custom quote. The two vendor pages disagree; this file records the pricing page's contact-sales framing since that is the designated pricing source. | |
| Facility | $79/month [src] Minimum: Boarding and daycare landing pages state plans "start at $79/month and scale with your facility size" / "scale with your business size," but no higher tier is published on the pricing page itself. | For a pet care facility offering daycare, boarding, or (per Time To Pet's billing help article) grooming services. | |
| Bundle (In-Home + Facility) | contact us [src] | For a business that operates both a pet care facility and in-home services (pet sitting or dog walking). The vendor directs bundle inquiries to its team rather than publishing a rate. |
Fees beyond the subscription
| Fee | Amount | Checked |
|---|---|---|
| Credit/debit card processing (Time To Pet Payments, powered by Stripe) | 3% + $0.30 USD per transaction (US); rates vary by country. No monthly or annual fee — charged only when payments are processed. [src] | |
| ACH processing (Time To Pet Payments, powered by Stripe) | 1.3% + $0.30 USD per transaction (US) [src] | |
| Chargeback fee | $15 USD per chargeback [src] | |
| Instant payout | 1% of the payout amount, minimum $2.50, to deposit available funds to a connected debit card in about 30 minutes (optional; standard payouts are not charged this) [src] | |
| Text messaging (SMS number + usage) | $10/month to reserve a phone number with Twilio, including 250 texts per active staff member (pooled across all staff, unused texts roll over one month only); overages billed at $0.025/text. Only available on the Solo or Team plan, not Lite, and not during the free trial. [src] | |
| Onboarding, support, and data import | No charge — Time To Pet states it never charges for support, onboarding, or data import services [src] |
Trial and commitment
- Free trial
- 14 days [src] Text messaging is not available during the free trial.
- Contract
- No contract; billed monthly (Lite and Solo can instead be billed annually). Cancel any time; cancelling mid-billing-period waives the final partial-month payment. [src]
- Refunds
- On an annual Lite or Solo plan (10 months' price for 12 months of access), cancelling gives a prorated refund of unused months at the non-discounted monthly rate. [src]
- Pricing visibility
- Partly published
Prices change without notice, and a quote can differ from the published price. Confirm with Time To Pet before you buy — and if what you are told differs from this page, say so and the page gets corrected.
Sources
- Time To Pet - Simple and Transparent Pricing — Pricing page, checked · screenshot on file
- Time To Pet homepage — Product page, checked
- About Time To Pet — Company page, checked
- Time To Pet - Contact — Company page, checked
- Time To Pet - Client Management — Product page, checked
- Time To Pet - Conversations — Product page, checked
- Time To Pet - Invoicing — Product page, checked
- Time To Pet - Quickbooks Integration — Product page, checked
- Time To Pet - Staff Management — Product page, checked
- Time To Pet - Client Service Requests — Product page, checked
- Time To Pet - Templates — Product page, checked
- Time To Pet - Kennel & Pet Boarding Software — Product page, checked
- Time To Pet - Mobile Grooming Software — Product page, checked
- Time To Pet Help Center: Credit Card Rates — Documentation, checked
- Time To Pet Help Center: Texting Integration — Documentation, checked
- Time To Pet Help Center: Understanding The Different Financial Reports — Documentation, checked
- Time To Pet Help Center: Facility - Spaces — Documentation, checked
- Time To Pet Help Center: Billing & Subscription Pricing — Documentation, checked